SIGQ Co., Ltd. Appoints Shinobu Miyahara (Former Executive Officer at Plaid) as External Advisor

SIGQ Co., Ltd. (Headquarters: Chiyoda-ku, Tokyo; Representative Director: Takaaki Kanetsuki), a company specializing in the development of technical support solutions for incident management, is pleased to announce that it has appointed Shinobu Miyahara as an external advisor.

At Played Inc., Mr. Miyahara served as an Executive Officer, leading business development, product management, and alliances in the SaaS sector, and contributed to the company’s listing on the Tokyo Stock Exchange Growth Market.Furthermore, at Recruit Co., Ltd., he has a proven track record of driving growth through the trinity of business, product, and organization. This includes strategic planning and execution management for the planning, development, and operational frameworks of services in the real estate and housing sectors; launching and supporting the growth of new businesses in related fields; and formulating and executing R&D strategies based on mid- to long-term management plans.

Given the highly uncertain environment that startups face, we are confident that Mr. Miyahara’s expertise will be a tremendous asset to our company. Moving forward, we will work with even greater speed and precision to drive business growth and further strengthen our organizational structure.

We look forward to your continued support and guidance.

Profile of Shinobu Miyahara

In 2006, he joined JGC Corporation as a new graduate. As an engineer, he was responsible for everything from the planning, development, and project management of information systems to the formulation and execution of global IT strategies.

In 2011, he joined Recruit Co., Ltd. He was responsible for strategic planning and execution management within the planning, development, and operations division for real estate and housing services, as well as the launch and growth of new businesses in related fields, and the formulation and execution of R&D strategies based on medium- to long-term management plans.

In 2017, he joined Plaid Inc. As an Executive Officer, he led business development, product management, and all aspects of alliances in the SaaS sector, contributing to the company’s listing on the Tokyo Stock Exchange Growth Market.

In 2023, he joined IVRy, Inc. as Vice President of Business Development (VP of BizDev).

In 2024, he was appointed as an external advisor to CODATUM Co., Ltd., a wholly owned subsidiary of Played Co., Ltd.

In 2025, he was appointed as an external advisor to SIGQ Co., Ltd.

Comments by Shinobu Miyahara on His Appointment

While SaaS has become widely adopted as a social infrastructure, the standardization of incident response and knowledge sharing have yet to be fully established. We see great potential in SIGQ’s approach, which goes beyond mere incident resolution to aim for “incident management that strengthens teams” by deeply engaging with the “real-world realities” of diverse roles—not just engineers, but also product managers and customer success specialists.

I first met Mr. Kanetsuki, the CEO, when I was involved in the hiring process during my time at Plaid. Even back then, he was an exceptionally talented engineer who excelled at striking a balance between problem-solving skills and a product-oriented mindset. I am delighted to be working with him again, and I look forward to supporting SIGQ’s endeavors from the perspectives of business, organization, and culture.

About SIGQ Co., Ltd.

As a specialized incident management team focused on web services, SIGQ provides end-to-end support—from detecting issues, initiating initial response, and restoring services to developing and implementing measures to prevent recurrence. By taking a cross-functional approach that spans infrastructure, applications, and operational systems, we provide a response capability that goes beyond mere "firefighting" to deliver tangible business value.

We transform service reliability into a competitive advantage through SLO/SLI design, the use of monitoring tools such as Datadog, and the establishment and automation of response workflows. We go beyond mere incident response to cover recurrence prevention measures and the embedding of organizational knowledge, thereby supporting continuous improvement.

"SIGQ Incident Lake," a next-generation incident management support tool powered by AI

This service utilizes autonomous AI agents powered by LLM (Large Language Models) and RAG (Retrieval-Augmented Generation) to provide the following features based on each company’s knowledge base.

• Automated Initial Response Support in the Event of an Incident

• Immediate communication with relevant parties and organization of meeting minutes

• Search for similar cases and response recommendations based on past incident knowledge

• Automatic Generation of Post-Mortem Drafts

• Even in cases requiring compliance with laws and regulations, such as personal data breaches, we will present a draft response plan and a draft notification

Our goal is to reduce the cost of incident response—which previously required significant time and manpower—to as little as one-tenth of the original cost.

▼ Product Overview Page

https://incidentlake.com