Azila, a provider of video analytics AI, has adopted "Incident Lake," an Agentic AI solution specialized for incident management

Overcoming language barriers and knowledge silos between Japan and Vietnam with Agentic AI. Advancing operational capabilities with an eye toward global expansion

SIGQ Co., Ltd. (pronounced "Sig-Q"; Head Office: Tsukuba City, Ibaraki Prefecture; Representative Director: Takaaki Kanetsuki), the developer of "Incident Lake," an agentic AI specialized in incident management, is pleased to announce that "Incident Lake" and its professional services have been adopted by Ajira Co., Ltd. (Head Office: Machida City, Tokyo; CEO: Tsuyoshi Onoe; hereinafter "Ajira"), a company that develops products utilizing its proprietary video analysis AI.

Background and Challenges: Knowledge Silos and Language Barriers Resulting from Rapid Growth

Asilla leverages its proprietary behavior recognition AI powered by deep learning as a key strength and offers products such as "AI Security Asilla," an AI solution for the security industry that can be deployed simply by connecting an edge AI server to existing security cameras. While the company’s business was expanding rapidly, the following challenges had emerged in the operation of its cloud infrastructure and edge AI servers.

• Knowledge regarding incident response and system monitoring tended to be siloed across different business and product teams

• The overhead caused by the language barrier between Japan and Vietnam had become a bottleneck in development and incident response.

• We were aiming to strengthen our operational structure and improve operational quality in order to further scale our business

Benefits of Implementation: AI-Driven Knowledge Automation and On-Site Support

To address the challenges outlined above, Ajila implemented "Incident Lake" and SIGQ’s professional services, and has seen the following results:

• Use Incident Lake as a shared platform across teams to seamlessly share incident-related knowledge

• AI instantly shares analysis results and discussion content in multiple languages, reducing the effort required for translation and minimizing misunderstandings caused by language barriers, thereby facilitating smoother communication

• By leveraging operational insights from our professional services, we can scale your business further, including overseas operations

Comment by Masahiro Wakasa, Director and CTO of Ajila Co., Ltd.

We recognized the need to automate incident response as much as possible and evolve our operational structure to enable humans to make decisions quickly. "Incident Lake" features a user experience that minimizes the need for manual data entry, allowing us to integrate it seamlessly into our operational workflow while minimizing resistance among team members to the new tool.

Furthermore, regarding SIGQ’s Professional Services, I was honestly surprised to see them on-site and offering various improvement suggestions even before their formal support began—I found myself thinking, “Do they really go this far right from the start?” Thanks to their thorough support, I became convinced that this service is essential for strengthening our operational framework. Moving forward, we will continue to incorporate the insights gained from Professional Services and Incident Lake as we strive to provide an even more reliable service.

Comment from Representative Director Takaaki Kanetsuki

We are delighted that our "Incident Lake" platform and professional services can support Azila’s innovative solutions for ensuring the safety of social infrastructure.

In cross-border development and operations, information silos and language barriers are common challenges faced by many growing companies. We will continue to leverage the power of AI agents to eliminate these obstacles and provide an environment where managers and engineers can focus on high-value-added tasks. As Azila expands its global presence, we are committed to providing robust support from an incident management perspective.

Ajira Co., Ltd.

Company Name: Ajira Co., Ltd.
Representative: Tsuyoshi Onoe, Representative Director and CEO
Date of Establishment: June 2015
Address: 1-4-2 Nakamachi, Machida City, Tokyo
Company Website: https://jp.asilla.com/

For more details on this press release, please refer to the following article on PR Times. We encourage you to take a look.

▼ Click here for the full press release (PR TIMES)

Azila, a provider of video analytics AI, has adopted "Incident Lake," an Agentic AI solution specialized for incident management